Frequently Asked Questions

Can I get a library card?

Both residents and non-residents may apply for a free Benbrook Public Library (BPL) borrower card. The Benbrook Public Library is  a member of the MetroPac Library Consortium. This means that BPL resident members also have free use of Fort Worth Public Libraries, Burleson Public Library, Haltom City Public Library, Keller Public Library, Richland Hills Public Library, and Watauga Public Library.

What do I need to get a library card?

In order to receive a BPL borrower card, patrons must present a valid and current form of ID and a piece of recent, first class mail addressed to the person applying for the library card. We also need you to fill out this application.

How many items can I check out, and how long can I keep them?

Books may be checked out for a period of three weeks with a limit of fifty (50) books for residents and twenty-five (25) for non-residents. The books may be renewed for another three weeks unless there is a reserve on them. Some high interest books may have a limited loan period. Up to 10 DVDs/videos may be borrowed for one week with one renewal. Other MetrOpac Libraries may have different borrowing limits. For Benbrook Public Library borrowing policies, please check here.

How do I place a hold on an item?

BPL residents may place a hold on any item belonging to the MetrOpac Libraries listed above. The items will be delivered to the designated library for pick up when they are available. BPL non-residents may only place holds on items owned by the Benbrook Public Library. For a tutorial on how to place a hold online, click here.

How do I renew the items I have checked out?

Borrowed items may be renewed in person, by phone or online on or before the due date. Renewal may be refused if there is a reserve on the item. Other MetrOpac Libraries may have different renewal policies.

My books are overdue. How much do I owe?

Borrowed items are overdue if they are not returned on or before the opening of the library on the next business day after the date due, as listed on the borrower’s receipt. The fine on late books, videos, or audiobooks is 10¢ per day. There is a $1 charge on lost borrowers’ cards. Other MetrOpac Libraries may have different fees. All fines may be paid at BPL or online by logging into your account here (your password is the last four digits of your library barcode number).

I have fines on my account. May I still check out items?

You may check out items as long as your total fines are less than five dollars. If you owe five dollars or more, you will not be permitted to check out items until your fines have been paid.

Where can I return library items?

You may return your items to any MetrOpac library. The only exceptions are eReaders, Playaway Views, and early literacy kits, which may only be returned to the Benbrook Library.

Why does this library do things differently than the Fort Worth libraries?

While we have a reciprocal borrowing agreement with Fort Worth Public Libraries, Benbrook Public Library is NOT a Fort Worth library, which means our policies may differ. To see Fort Worth’s policies, click here.

Does the library offer wireless Internet access?

Yes. Access is free.

Does the library have computers that I can use?

Yes, we have free public access computers available for both adults and children. To access the computers, you will need a Benbrook or Fort Worth library card. If you do not have a library card, you may obtain a free computer guest pass at the circulation desk. Computer sessions are limited to one hour, unless there is no one waiting, in which case extra time may be granted. You are limited to a maximum of three hours of computer use in a single day. The computers shut off automatically ten (10) minutes prior to the closing time of the library.

The library also has laptop computers available for in-house checkout. To check one out, you must provide a current driver’s license and either a Benbrook or Fort Worth library card. Laptops may be checked out for a maximum of two hours.

Can I print at the library?

Yes, you may print in black and white at a rate of 10 cents per page and in color at a rate of 25 cents per page.

Does the library have a fax machine?

Yes. We offer free outgoing fax service to local and toll-free numbers. We are unable to send outgoing faxes to long distance numbers, and we cannot receive faxes. Postall, located at 9463 Benbrook Blvd., offers fax services for a fee.

How do I reserve a meeting room?

To reserve one of our small conference rooms, call ahead no more than one day in advance.

Can I check out books to read on my e-reader?

Yes. To browse and check out our e-book titles, visit http://ntrls.lib.overdrive.com. For assistance, visit the “Help” section of the “North Texas Libraries on the Go” page, or contact a librarian. We also have pre-loaded eReaders that patrons with a Benbrook resident library card in good standing may check out. For more details, click here

I want to volunteer at the library. How do I sign up?

We’re always looking for and gladly accept volunteers. To sign up, call or visit the library and ask for Brenda, or sign up online by using the “Research Request Form” on the right hand side of this page.

The library doesn’t have the book I want. How can I get a copy?

If we don’t have a copy of an item you want, and no library in the MetrOpac system has it either, it is possible for us to order it for you via Interlibrary Loan (ILL). ILL is available to all Benbrook library cardholders and can be done in person, over the phone, or online. To request an Interlibrary Loan, please use the form located on the right hand side of the page. For full details about ILL, view our policy here.

Can I get a TexShare card at the library?

Yes, provided you have a Benbrook resident or non-resident library card in good standing. For more information on the TexShare card program, click here. To view the library’s TexShare card policy, click here.

Do you have AR (Accelerated Reader) books and do you provide AR testing?

We do not separate out the books that are designated as “AR” by the accelerated reader program, however that doesn’t mean we do not own the title or cannot get it for you. Just let us know which title you need and we will find it for you. The Library does not provide AR testing. This is a licensed program that your school has purchased.

There’s a book I think you should have in your collection. How do I make a suggestion?

We welcome collection suggestions. To make a suggestion, use the “Research Request Form” located on the right hand side of the page.

Does the library accept donations?

Yes. You can find our donations guidelines here.

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